These Terms and Conditions (“Terms”) govern your use of the zkipzkip mobile application (“App”) and all related queue‑management and fast‑pass services (“Services”). By creating an Account or using the App, you agree to be legally bound by these Terms, the Privacy Policy, the Cookies Policy, and all applicable laws.
Your contract may be with Speedrun Labs SAS or one of its subsidiaries, depending on your country of registration and use.
If you do not agree, you must refrain from creating an Account or using the Services.
Account – The zkipzkip account created exclusively through the App.
App – The zkipzkip mobile application and any future applications.
Customer User – Any individual using the App to obtain priority‑line or fast‑pass access at participating merchants.
Merchant Operator – Any store, café, restaurant, salon, venue, or business using zkipzkip to manage priority access for its customers.
Priority Access Session – A fast‑pass or priority‑line access event initiated by a Customer User at a Merchant Operator.
Services – All queue‑management, priority‑access, merchant tools, APIs, payment processing, and related features provided by zkipzkip.
Payment Information – Any information required to process payments.
Transactions – Any action involving the initiation, payment, or completion of a Priority Access Session.
Transaction Entity – Payment processors handling Transactions.
Intellectual Property – All proprietary rights belonging to zkipzkip.
Customer Users may open an Account only through the App. You must provide accurate information and may not impersonate others. The Services are not intended for individuals under 16. You are responsible for all activity under your Account and must notify us immediately of any unauthorized use.
zkipzkip grants Customer Users a limited, non‑transferable, non‑exclusive, revocable license to use the App for personal use. You may not resell, reverse engineer, extract data, create derivative works, or share access with third parties.
Your Account allows you to access priority‑line services, view Transactions, and manage payment methods. You agree not to disclose your password and to notify us of any unauthorized use.
You agree that fees displayed in the App apply to your Account. You authorize zkipzkip to charge your Payment Method. Merchant Operators may adjust pricing based on demand. Refunds, when applicable, are issued only as credits to your Payment Method.
Your Transaction history is available in real time in the App.
Using the App does not guarantee priority access availability. Notifications may fail due to network issues. zkipzkip and Merchant Operators are not liable for incomplete Transactions.
zkipzkip provides a queue‑management and priority‑access solution. zkipzkip does not own or operate any stores or venues and does not guarantee service quality or wait‑time accuracy.
The Services are provided “as is” and “as available.” zkipzkip makes no warranties regarding availability, accuracy, merchant behavior, or service quality.
You agree to indemnify zkipzkip for claims arising from violation of law, improper use of the App, misconduct, or breach of these Terms.
If your Account is compromised, contact Support immediately.
You must contact Support within 30 days to dispute a Transaction.
Merchant Operators may create a business Account exclusively through the App. You must provide legal business information and valid billing details. zkipzkip may request verification documents.
zkipzkip grants Merchant Operators a limited license to manage priority‑line queues, configure service parameters, access dashboards, and view analytics. Merchants may not resell, reverse engineer, or misuse the App.
Merchant Operators agree to provide accurate wait times, honor priority access sessions, ensure staff compliance, and resolve on‑site issues directly with customers. zkipzkip is not responsible for staff behavior or service quality.
Merchant Operators may set their own pricing. zkipzkip processes payments on behalf of merchants and may deduct service fees, processing fees, chargeback fees, and taxes.
Refunds requested by Customer Users for merchant‑related issues must be handled by the Merchant Operator.
Merchants may access analytics tools but may not sell or misuse customer data or violate privacy laws.
zkipzkip may suspend or terminate merchant accounts for fraud, misuse, excessive disputes, illegal activity, or breach of Terms.
Any unresolved dispute shall be submitted to confidential arbitration in Paris, France.
zkipzkip may share Account information with affiliates, payment partners, legal authorities, fraud‑prevention services, and service providers.
All Intellectual Property belongs exclusively to zkipzkip. Any content you send to zkipzkip becomes its property.
These Terms are governed by French law.
You may not assign this agreement without written consent. zkipzkip may transfer its rights at any time. Invalid terms do not affect the remainder of the agreement.